When it comes to serving contractors, Atlanta Roofing Supply's goal is quite simple-deliver your complete order on-time and with 100% safety. Our professional team is here to ensure your satisfaction at every turn-from the time you place your order to the minute it's delivered. Atlanta Roofing ’s comprehensive inventory of roofing materials and accessories gives you direct access to everything you need to keep your customers happy, too.
Since 1992, Atlanta Roofing has invested in the best modern equipment available. We offer a diverse fleet of trucks with moffetts for easy delivery.
We've always taken a partnership approach with contractors. You can help us ensure your order is safely delivered on time; please check the following items prior to placing your order:
- What is the condition of the driveway? And, will it support a 75,000 LB/GVW truck?
- Is the driveway narrow, winding, or steep?
- Are there any wires, power lines, or tree branches hanging over the driveway blocking boom or conveyor access?
- Are there any vehicles in the driveway or blocking access to the driveway?
- Do we have a property-owner signed Delivery Release allowing us to access the driveway?
New Construction Access
Prior to delivery please be sure all new construction access roads are graveled and capable of supporting 75,000 LB/GVW trucks. Large trucks get stuck easily and may require towing, which of course, adds time delays and extra costs. Please inform your general contractor that towing costs will be charged to you. (We recommend you pass them on to your general contractor. At Atlanta Roofing, we train our crews on proper location of staging materials for delivery. So, we will stage and load these materials to help save you valuable time and labor. And this also helps avoid issues over job-site readiness. Staging and safety materials may be reused or returned for credit.
We understand how important it is you to keep your roofing job on schedule. That's why we now have a GPS global tracking systems on our entire fleet of delivery trucks. So, we'll work hard to meet your requested delivery schedule. However, we cannot make firm commitments as to the exact time-of-day your order will be delivered. We schedule for: 1) First AM deliveries; 2) AM before Noon deliveries; and (3) PM after Noon deliveries. We will let you know the timeframe when you place the order.
Please check your job sites for readiness, access, and load-ability. If an order cannot be delivered because of conditions beyond our control, we will always attempt to contact the customer for instructions while at the job site. If an order must be returned for re-scheduling, the charge will be $150. Delivery delays are most commonly caused by the following customer oversights:
- Job site not ready and/or accessible
- Incorrect address
- Order canceled and/or changed after the truck leaves the warehouse
Cancellations and Re-Schedules
If you must cancel or re-schedule an order, please do so at least 24 hours before the delivery date. Orders are routed, staged, and loaded on our trucks the afternoon prior to delivery. It takes several hours to complete this process.